Welcome to our FAQ section! We've compiled answers to common questions to help you understand what makes Gem Source unique and what to expect when you connect with us.

General Information & Our Approach

Q: What makes Gem Source different from other jewelry stores? A: At Gem Source, we're dedicated to connecting you with the story behind your jewelry. We specialize in exquisite colored gemstones and unique estate pieces, but our true distinction lies in our commitment to local craftsmanship. We partner with talented local artisans who create custom pieces from concept to completion, offering transparent value without the "smoke and mirrors" of big-box stores.

Q: What types of jewelry do you offer? A: We primarily sell ethically sourced colored gemstones and a curated collection of unique estate jewelry. Additionally, we specialize in bespoke custom design, allowing you to create a piece that perfectly reflects your vision and story.

Q: Where is Gem Source located? A: You can find our elegant lounge and studio conveniently located in Medford, Oregon, at the Rogue Valley Mall.

Q: What is the atmosphere like in your store? A: Our store features an elegant and classy atmosphere, complete with a comfortable lounge area. We encourage you to relax, enjoy a coffee, and explore our displays of jewelry, loose stones, and even catch glimpses of our artisans at work through our display windows.

Connecting With Us & Custom Design Process

Q: What happens after I contact Gem Source? A: Once you reach out, our team will connect with you within [e.g., 24-48 business hours] to schedule your initial consultation. This can be in person at our Medford lounge or a virtual meeting, based on your preference.

Q: What should I expect during my initial consultation? A: During this first conversation, we focus on listening intently to your ideas, inspirations, and what you envision for your piece. Whether it's a custom design, an inquiry about an estate treasure, or a specific gemstone, we're here to understand your unique needs and preferences.

Q: Do you offer custom jewelry design? A: Yes, absolutely! Custom design is a cornerstone of Gem Source. We guide you through every step, from initial conversation and sketches, through 3D modeling or wax carving, to expert casting, polishing, and setting, all done by our local artisans.

Q: How do you ensure the quality of your custom pieces? A: Our commitment to local craftsmanship means every custom piece is meticulously brought to life by skilled artisans using high-quality materials. You'll gain a unique connection to the creative process and the hands behind your heirloom.

Q: Can I really see the artisans at work? A: Yes! Our studio is designed with display windows that allow you to observe our local artisans in action, providing a direct connection to the craftsmanship involved in creating your piece.

Pricing & Value

Q: How do your prices compare to big-box jewelry stores? A: We pride ourselves on transparent value. For a truly bespoke, handcrafted treasure, our fair pricing is often at or below the cost you might find for mass-produced alternatives. We aim to cut through any "smoke and mirrors" to offer genuine artistry and unparalleled quality directly.

Q: Do you offer appraisals or repair services? A: Please contact us directly for specific details regarding appraisal or repair services. We are happy to discuss how we can assist you with your existing cherished pieces.

Community & Artisans

Q: Who are some of the local artisans you work with? A: We are proud to feature talented local artisans such as Radiance Smithing, Urban Goblin, and Steve the Goldsmith, among others. Our collaborations celebrate the rich artistic talent right here in our community.

Q: How does Gem Source support the local community? A: By focusing on local artisans and fostering direct connections between customers and craftspeople, we actively support the local economy and strengthen the artistic community in Medford.